"recieved integrated and comprehensive treatment"

About: Royal Oldham Hospital

What I liked

staff understood I like things done to time, and made sure my medications were on time or told of any delays. Consultant saw me regularly, with a member of his team seeing me daily. Food was excellent, and the housekeeper made every attempt to tempt patients to eat. Served hot from a trolley.

Most of the Ancillaries always had time for little requests.

A doctor hid a birthday balloon in their office overnight - making sure it was on my bed next morning!

What could be improved

someone available to deal with issues during change over of staff - better communication to staff on handover when medication was due outside the normal dispensing.

Anything else?

treated like a human being, not a number.

Story from NHS Choices

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Response from Royal Oldham Hospital

Thank-you for your positive feedback on your treatment at the Royal Oldham Hospital. Your comments will be forwarded to the appropriate manager for their attention and we are sure they will wish to share them with the rest of the team.

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