"Terrifying service for a new mum to be - expected..."

About: North Devon District Hospital

What I liked

I had high blood pressure at 32 weeks so was admitted to hospital for them to keep an eye on me. I was not told any problems or concerns that they had about my condition and was not told any thing about pre-eclampsia. On the day i felt sick and all the nurse did was take my blood pressure and tempreture and walk off! Then the following day i was monitored on the babys heart beat, which they said there was a problem and would have to keep a closer eye on me. I was left from 9.30am and when i asked to be re-monitored at 2.00 they snapped and told me they were to busy and i would have to wait, I was not seen till 7.pm. So they made me worry all day about my baby and didnt seem to care. Since this visit to the hospital i have unfortunatliy had to return due to having swallen feet and also blurred vision, but again they didnt seem to care, and even asked why i had gone to the hospital when nothing was wrong! I am due any day now and i am terrified of going back in cause of how i have been treated.

What could be improved

Staff need to communicate between there shifts. Need to leave a follow up on what patients needs, we shouldnt have to keep explaining our selves. Also patients should be checked on more often, it shouldnt only be when you press the busser! As any thing could have happened and no one would know. Need to be more informative to there patients let us know what our problem is/could be. Not just talk among there selves/behind your back. Let us know what plans are and what is going on.

Anything else?

I am due any day now, and if the service i receive when in labour is just as bad, expect a complaint letter.

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Response from North Devon District Hospital

We are really sorry that you felt you had such a poor experience of our service.

We want to be sure that you receive a high standard of care when you come in to deliver your baby and to do that we need to understand more about your experiences on these previous occassions.

Please contact our senior midwife on 01271 311 859 if you would like to discuss your concerns further, or please talk the issues through at your next midwife appointment. Of course, you are well within your rights to make a formal complaint and you can rest assured we use the complaint feedback to continually improve our services.

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