"Good experience. Pleasant and efficient in the two..."

About: Lymington New Forest Hospital

What I liked

Nice atmosphere, quickly dealt with. Kept in touch re appointments

What could be improved

Payment system for hospital pharmacy - I was half way back to car before I realised nobody had asked me for payment for prescription. I then had to queue again at pharmacy to find out where I pay and then go to an office and attract someone's attention. Only native honesty sustained me through this. Hospital must lose hundreds of pounds a week by people just walking out without paying.

Story from NHS Choices

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Response from Lymington New Forest Hospital

Thank you for providing me with your feedback in relation to our pharmacy service. I have passed your concerns regarding the payment system currently being utilised on to the Pharmacy team for their consideration on how this could be improved.

Kind regards

Ben Prior

Patient Experience Officer

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