"Great experience in Bev Stokes Day Surgery Unit -..."

About: Northern General Hospital

What I liked

All staff were a total credit to the NHS - nurses, support staff, consultant and anaesthetist.

They took time to explain everything about my procedure properly.

I was nervous about pain but was given general anaesthetic and felt no pain or discomfort whatsover upon coming round.

All staff took hygiene/infection control seriously.

What could be improved

Had to wait a couple of hours for treatment after arriving at the Day Surgery Unit but not a problem.

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Responses

Response from Northern General Hospital

Thank you very much for your feedback,

It is great to hear that you were happy with the care you received from our staff.

We are sorry to hear that you had to wait a few hours on arrival at the day surgery unit, and hope you were offered an explanation for the delay.

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