"Confusing letter from DART"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by sun570 (as ),
I received a letter from DART which I think is very unclear. It begins 'Following your recent appointment your GP wishes to access further advice and care for you.' I think this is a very confusing way to begin a letter, and does not make it at all clear exactly what DART is, or what this "further advice and care" is. Why can't the letter just be clear and begin by saying exactly what DART is - an appointment booking system - and that my GP has requested a referral for me and I need to ring to make an appointment. In my opinion this information is not made clear enough on the letters sent out.
I then telephoned the number given on the letter, and spoke to a woman who I felt was very evasive about what I was being referred for. When I asked she wouldn't say what department, and it was like she had information that she didn't want to share. There shouldn't be this sort of secrecy or unwillingness to share information - after all it's just an appointment system. It would be better to have more transparency, to say exactly what my GP has asked for and who I'm being referred to.