"If you have to be hospitalised, then the QEQM is..."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

Firstly, the excellence of the professional staff was clear to see. My emergency admission could not have been treated any better anywhere else. The teams in both CDU and CCU were focused in all that they did. The staff in the Heart Clinic ? treated me with compassion and attended to all my needs.

I was pleasantly surprised by the amount and more importantly the quality and taste of the meals I ate.

On the catering side, I do believe that a toaster should be provided for each ward or unit.

Special mention should be given to two members of the CCU staff. It was evident that all of the staff worked diligently and a full shift was put in. The Cardiology / Heart Centre where I had my Pacemaker inserted can only be described as a well run and thoroughly competent and the staff on duty that day were true professionals and a credit to both the Hospital and their chosen profession.

If there had to be a score, then it warrants a full set of marks : A perfect 10

Well done in all departments I had the pleasure of visiting.

David Gates, Sandwich

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

David,

Thank you for taking the time to feedback your comments. We are really pleased that you had a positive experience when you were admitted to the Queen Elizabeth the Queen Mother Hospital. We always aim to provide the ‘perfect 10’ and ensure the highest standards of compassionate care, I know the Clinical Decision Unit, Coronary Care Unit and Heart Centre teams will be delighted with your feedback.

I will also pass on your comments to our catering team about the quality of food, we always aim to be able to offer a wide choice of options and make every effort to accommodate individual requirements to maintain a healthy and enjoyable diet when people are poorly.

Thanks again for your feedback – we really appreciate it

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