About: Northampton General Hospital (Acute) Northampton General Hospital (Acute) Northampton NN1 5BD
What I liked
Speed of xray
Porters and cleaners were sentitive to patient condition, unlike nurses
What could be improved
Provision of non-saggy mattresses to spinal patients
Provision of non-misleading information to subsequent info request from GP
Basic physio advice on departure, not 'I can't give any advice'
Advice prior to departure on the degree of pain to be expected, and danger signs to watch out for
Correct recording of patient responses to tick box questionnaire
Basic tech support to read scans from another hospital which are easily readable on a basic PC
Regular checks and honest recording of toilet cleanliness
Providing patients with the food requested on menu list
Providing patients with food at all
Providing the advised amount of medication on discharge
Discharge procedure which considers patient ability to manage normal life, not 'it's Friday, we want you out'
Waiting time of less than 4 hours for medication on discharge
Brief OT discussion prior to discharge
Bed tables that can be moved without use of excessive force
Advice / action on prevention of pressure sores
Nurses not placing immovable furniture to block patient ability to stand from lying
Nurses not having loud and continuous discussion / argument from 12 - 2 a.m.
Having a degree of communication between fragmented departments
Medical staff moving wheelchairs in the xray area need to check whether patient's feet are raised, and to ensure brakes are on before leaving wheelchair
Nurses not holding corridor meetings which block access to patient toilets, expecting patients with mobility problems to manoeuvre past them
This hospital is entirely lacking in the most basic patient care.