"Professional but compassionate care in a..."

About: Salisbury District Hospital

What I liked

I attended A&E and ITU as I was very ill with pneumonia. I was very uncomfortable and weak, and had to have everything done for me which was humiliating and very difficult for me to submit to. But all the nurses and carers made me feel that this was ok, and reassured me about how I was feeling. When I was scared and confused they were so encouraging and one nurse even stroked my hair when I was afraid! I was sincerely overwhelmed by how lovely they all were. I have never had such professional, medically expert and yet completely compassionate care and I am truly grateful. All the nurses were phenomenal. The physios were also great. I have recovered now and, looking back over the experience, I realise that I would have died if it were not for the combined efforts of all the staff. The Critical Care Outreach staff in A&E was wonderful. I was spoken to like an intelligent adult who was involved in the care I was getting, everything was explained to me, I was asked permission before every procedure and everyone washed their hands and changed gloves and aprons so I was not worried about cross infection.

What could be improved

I was discharged home before I was really well enough to cope so it was a struggle for quite a while but understandable under the circumstances as there was obviously a shortage of beds.

Anything else?

Thank you so much.

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Responses

Response from Salisbury District Hospital

Thank you very much for your kind comments. Clearly you were very unwell when you were brought to Salisbury District Hospital and we agree that, as you describe, it is so important that our patients not only receive the very best care and treatment that we can provide, but also that our staff are caring and compassionate. We are pleased that you felt our staff were professional, sensitive and caring and able to provide that extra bit of reassurance at a time when you were scared and confused.

You have made some important observations and we will ensure that all of your comments and points you mentioned are passed on to our staff who were involved in your care.

Thank you once again, and best wishes for your continued recovery

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