"Caring, appropraite and professional service,..."

About: Barnet Hospital

What I liked

Suffered muscle tear at weekend. Overall visit was 4 hours ; saw Triage Nurse within 30 mins. and Doctor within 2 hours; saw that people were treated in priority not by time of arrival which was good, even though this meant I was seen later than some who arrived before me. Had Xray and was finally discharged by Consultant. Provided with crutches and cricket pad splint.

Staff competent, polite, professional and friendly; explained what was happening .

Whole process worked very well and timing was fine given low priority of my injury.

What could be improved

One small suggestion. When I went to XRAY dept, the radiographer was not there and the dept appeared empty.There were 5 or 6 patients waiting without knowing what was happening or how long wait would be . Believe radiographer was doing a CT scan elsewhere.

It would have been helpful if a note could be written on notice board to explain and advise how long wait might be.

The actual wait was only 15-20 mins as it turned out.

Anything else?

I have been a number of times to A&E and I have always been impressed by the service and the treatment by the staff.

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Response from Barnet Hospital

Thank you for taking the time to post your positive experience of your visit to Barnet Hospital. We will ensure this is conveyed to the staff and your suggestion regarding the information about the x-ray department will be brought to the attention of the relevant manager.

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