"Certainly wont be forgetting in a hurry and hope I..."

About: Huddersfield Royal Infirmary

What I liked

The healthcare assistants were very helpful and compassionate.

What could be improved

The Consultant/doctors couldve actually looked more indepth to try and fid a diagnoses rather than do one test and send me on my way and suggest that due to my age all should be well.I think the pain I was/am suffering clearly shows Im not ok.You would think they would understand this.Saw several different doctors but I think it was the consultant that had the least compassion and was just a case of getting another bed emptied

Anything else?

The nursing staff need to remember that patients maybe unwell and in pain but we are not deaf anfd we can hear you all complaining/discussing our personal home lives/looking at our history from our medical records.Dont judge a book by its cover,not everything is as black and white as it seems.And these were Staff nurses,I found the healthcare assistants to be more professional overall.

Story from NHS Choices

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Response from Huddersfield Royal Infirmary

Thank you for providing feedback on your experience of using our services and we are sorry that you were not happy with some of the aspects of the care we provided. Our PALS team would be happy to help you take these concerns forward and liaise on your behalf with the relevant staff. If you would like to contact a member of the PALS Team on either 01484 342128 or 01422 222417 or email pals@cht.nhs.uk with your contact details they will offer advice, help and support.

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