"Sticky Chairs on B50"

About: Nottinghamshire Healthcare NHS Foundation Trust

(as the patient),

This is about the chairs in the dining room. The first thing we have to do is put serviettes on the backs and seats of the chairs due to the stickiness of the chairs, even though the cleaning staff have tried their best to solve the problem but the problem has got worse. The cleaning staff work very hard but maybe the problem is with the cleaning materials or with the materials used in the construction of the chairs, we feel that we are sitting in an unhygienic environment and we would like something done about it.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Thank you for sharing your opinion.

The environment is very important for patients. Chairs should be comfortable and hygienic. The cleaning staff are obviously trying to work with a problem that needs further investigation. I will pass this posting onto the manager of the service for comment.

Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We are preparing to make a change

picture of Jane Danforth

Marie, our environmental care co-ordinator, has been in touch with the chair manufacturers, Pineapple, to inform them of the problem and to ask that they look into it. Marie has emailed pictures of the problem to the company and has requested that Pineapple send someone to look at the chairs. Pineapple have responded to the email and we have informed our Matron Sharon Howe of this problem.

Helen Forrester

Ward Manager B50 QMC

Marie Arnall,

Environmental Care Coordinator

Thank you for the email and pictures detailing your concerns, I would like to instruct an independent furniture technician to come and inspect the items so we can see what the possible cause of the problem is.

A company called Homeserve will arrange a visit, after we have their report we will contact you to discuss replacing the seat pads.

Mathew Clement

Pineapple Contracts

Orpington

Kent

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Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust We have made a change

The ward has now got approval and funds to replace the seats and backs of the chairs. An order has been placed and is being processed by the supplies department. So hopefully soon we will have resolved the sticky chair problem!

Thanks to the patients for raising this on the Patient Opinion site, it has helped us to put into process the needed changes.

Helen Forrester

Ward Manager

B50 QMC