"Upsetting and stressful."

About: Burnley General Hospital

What could be improved

I felt throughout the consultation that the consultant did not listen. I was referred as an emergency case with an accompanying letter which she clearly hadn't read. She appeared to be rushing the consultation (for which I was kept waiting for almost 2 hours) without apology or explanation. I was given more information about taking my medication by the helpful chemist than by the consultant. I do have to have a follow up appointment which I would prefer to have with someone else. I left the hospital feeling very upset and confused about my condition and the treatment.

Story from NHS Choices

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Response from Burnley General Hospital

We are sorry that the consultation and service did not meet your expectations. If you would like to contact the Patient Advice and Liaison Service they will be able discuss your concerns with you and make alternative arrangements if neccessary. PALS can be contacted by telephone or by e-mail:

By telephone: 0800 5872586 .

By e-mail: PALS@elht.nhs.uk

PALS office hours are Monday - Friday 8.30am-4.30pm If the phone is not answered straight away, please leave a message and PALS will respond to you at the earliest opportunity.

PALS is a confidential service and they will not disclose personal information without your consent, or the consent of the patient involved.

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