"fantastic hospital - more than poor admin."

About: Manchester Royal Eye Hospital

What I liked

very well designed hospital - clear, spacious - clean and nice to be in

What could be improved

very hard to get through on the phone - very disorganised - waiting hours for booked appointments - abbrubt staff

Anything else?

the staff and admin are what let this hospital down. very disorganised - you need to get some processes in place. staff on leave are not covered in my experience and so if one person is away nothing gets done.

Story from NHS Choices

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Response from Manchester Royal Eye Hospital

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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