"Excellent in all departments, Ten out of..."

About: Queen Elizabeth Hospital (Birmingham)

What I liked

I was an 'in patient' April along with monthly visits to the renal department for on-going issues. In April I received a cat scan and since then the hospital has worked on the results of this scan. On the 5th August 2011 due the scan results I was admitted into Ambulatory care as a 'day patient' to have x two Lympth Nodes/Glands removed from my left arm pit area. The attention to detail from Nurses and Doctors alike was of very high standards and I am very pleased with the care I received. The Nurses checked on my well being very regularly, before and after surgery. I was seen by the surgeon in good time before the operation and I also was seen by the anaethitist whom went through my past history very carefully and any anxiety I had regarding being put to sleep was soon lightened. Further more my partner whom was with me for the day actually 'passed out' from heat, as it was a very hot day and also lack of food from worrying about me. When she passed out within 5 seconds the ward nurse was attending to her, within 30 seconds 12 - 15 nurses and doctors was attending to her, feeding her oxygen and placed her on a hospital bed. She was then wheeled down to A&E by the porter and was escorted by a Nurse.

I have to say the hospital runs from an outsiders point of view as 'second to none' and I would applaud it 10 out of 10 to nurses and doctors and other staff alike such as porters, secretaries, patient and visitor directioner's, catering staff and any other staff whom I have had the pleasure to speak with.

This statement is wrote from my experiences of dealing with Queen Elizabeth New & Old Hospital for the past 18 months to date.

Carry on the great work you guys do and all this leaves me now is to say a huge thank you to all

all the best

Jason Short

What could be improved

Car Parking Charges

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham (part of University Hospitals Birmingham NHS Foundation Trust).

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you had such a positive experience whilst being cared for at our hospital and that your partner was also cared for when she became unwell. The managers of the areas you visited and other senior colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

Your comment regarding car park charges has been fed back to the staff responsible for managing the car parks, they are very committed to improving the service they provide and will take your comment into account when planning improvements.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-contact.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information desk inside the Main Entrance.

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