"treatment of injury 100% remaining stay..."

About: Northern General Hospital

What I liked

the staff

What could be improved

pharmacy control i was told on the sun night that i was to go home the following and indeed did however if i had not had to wait over 8hrs for my tablets i would have been able to leave alot earlier than the eventful time of 21.30, it was absolutely disgraceful and added undue stress to what was already a stressful time.

Anything else?

because of the type of anesthetic i was given for my operation i had toiletry problems resulting in some bed wetting at no time was i offered any facility to enable me to clean myself only wipes which without a towel were useless, absolutely degrading .

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Responses

Response from Northern General Hospital

Thank you very much for taking the time to share your recent experience at the Northern General Hospital.

We are very concerned to hear that you had problems during your treatment with us. We always strive to maintain the highest standards in our pharmacy and in the facilities that we provide for our patients, and always take matters very seriously if we fall below the highest standards in these areas.

We would be keen to look into the issues you raise. If you would like to take the matter further, please contact our Patient Services Team on 0114 271 2400, and they will be happy to help.

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