"The system for booking hospital appointments"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Freyja (as ),
Firstly I was sent a full two page letter with instructions on what to do to set up my hospital appointment. When I rang the Devon Access and Referral Team (who are the 'brokers' in this process) I was simply asked what hospital I wanted to go to. As I know nothing about hospitals I did not know what to say. They then started to name hospitals in Devon, none of which I know anything about. At no point did they mention waiting times - it was not until I rang my doctor's practice that I found out that they should have been informing me about waiting times.
If this is meant to enhance patient choice, it is not going to work. How can I make a choice if I have no information on which to base my decision? I would prefer it if my GP simply told me where he thought I should go!