"Confusing automated system"

About: Good Hope Hospital / Haematology

(as a volunteer/advocate),

I find the automated ticked machine confusing for people who are waiting to have their blood taken.

When the number is called it says to 'report to desk' and this desk is round the back of the block to a door, lots of patients have to ask where to go.

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Responses

Response from Deborah Parkes, PPI Senior Administrator, Heart Of England NHS Foundation Trust

Thank you for your email referring to the automated service within our haematology department at Good Hope Hospital. We are sorry that this system has been confusing for you. We have passed your comments forward to the haematology department to ensure they are aware of this issue

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