"Lost records and no funding"

About: Good Hope Hospital / Urology South Staffordshire PCT

(as the patient),

I have suffered with a bowel incontinence for the last ten years and feel very annoyed that I have had to wait and fight for the right to have the sacral nerve stimulation.

I have had a battle to gain funding for the operation and this was taken up with the PCT. It took a total of 18 months, and although I was warned that it could take a while, my records going missing added a further three months to this. I was originally seen at Samuel Johnson in Lichfield but then was sent to Good Hope. It was the PCT that insisted that I underwent all these tests to prove that I needed this operation even though my doctor knew it was needed.

Even on the day of the operation it was touch and go if I would have it done as they had over-run on appointments and I was last on the list. I was luckily seen and was also out the same day.

All the doctors and nurses have been great from the tests and operation to the follow up appointments and treatments. I have the consultants number to call any time I need to ask a question and this is very reassuring for me.

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Responses

Response from Deborah Parkes, PPI Senior Administrator, Heart Of England NHS Foundation Trust

Thank you for taking the time to post your comments. We thank you for your kind comments for our staff. If there are aspects of your care whilst in hospital that you would like to discuss, please contact PALS on 0121 424 0929.

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