"No drinks machine at Heartlands"

About: Heartlands Hospital / General surgery West Midlands Ambulance Service NHS Foundation Trust

(as the patient),

I was suffering from chest pains and as I live in sheltered housing I called for help. The call taker asked me what my symptoms were and sent for an ambulance. A first responder came out and again assessed me, then sent for a vehicle to take me to hospital. All the crew were lovely and stayed with me into A&E until I was seen.

I was treated quite quickly in A&E but then kept up all night having x-rays and tests. The ward was also very busy and noisy and made it difficult to get any rest at all but I accept that if it means that I am seen to quickly and the nurses are their for you. The staff were very gentle with me and came to check that I was not in pain often and always checked that is was alright with me before they did anything, I liked that alot.

The breakfast was not great and I was really hungry as my stomach was empty from vomiting the night before. I was only allowed a choice of cereal or toast but needed both. The other thing was that when my son came to visit me he needed a drink as he is diabetic, however the drinks machine was not working and so could not have a tea. In the end he had to ask a nurse for a cup of water.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Thank you for taking the time to provide feedback on your experience with the ambulance service. We welcome the opportunity to speak to patients on their experiences and where possible share comments with the attending ambulance crew. If you would like to speak to a member of the Patient Experience please contact telephone number 01384 246366 or email pals@wmas.nhs.uk

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Response from Deborah Parkes, PPI Senior Administrator, Heart Of England NHS Foundation Trust

.Thank you for taking the time to provide us with your comments. We are sorry if you were uncomfortable during your stay in hospital; your comments have been forwarded to the ward for their information and action. We would like to apologise if the breakfast was not suitable. It is always useful to receive this information so that we can be aware and make the necessary improvements where necessary. If you would like to discuss any aspects of your stay in hospital then please contact Patient Services (PALS), who will be happy to assist you

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