About: Royal Victoria Hospital (Folkestone)

(as the patient),

When I eventually went in to have the blood test, the phlebotomist was lovely and commented on how long I'd been waiting.

She listened when I explained about where it was best to take my blood from and I felt she actually cared about her patient's feelings.

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Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust We have made a change

Thank you for letting us know about your positive experience of the Phlebotomy service at the Royal Victoria Hospital, I will pass on your comments to the team who will be delighted to know that you felt cared for. We really appreciate your feedback

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