"couldnt have asked for better care for..."

About: Basildon University Hospital

What I liked

my four year old was struggling to breath, we were seen almost immediately and everything was explained all the way through and we had no complaints about his level of treatment at all, lovely staff and couldnt have asked for more both in a and e or puffing ward

What could be improved

Just slightly lacking in information regarding facilities for parents who stay ie where showers etc were and parent kitchen, also that cbeebies free on tv, found this all out through other parents but level of care outstanding so this trivial really

Anything else?

I work at another nhs hosp and was very impressed

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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