"Pain management is patchy at best ,..."

About: Kent & Canterbury Hospital

What I liked

Day surgery procedure waiting time was fairly good , I did not have to wait around for long

What could be improved

There should be full and frank conversation with consultants before procedure

Anything else?

I was disgusted at the power of the pain management nurses after procedures , they do not ask the proper questions on follow up ,and because of this they are way to quick to sign you of there books , and chuck you into community pain management , where your just filled up with drugs, and partake in what I can only describe as hippy rubbish.

Follow on treatment at beast is patchy , always waited longer that 6-10 weeks for my next appointment , which meant that any benefit I got from surgery was was wiped out by the wait , so it had to start again from scratch , if your working on a pain chart from 0-10 , and you are say at 7-8 , if you only drop by one or two , the treatment is deemed as does not work for you , so you are thrown out ,these decisions can only be taken by people that are not in pain , other wise they would understand that even a drop of 1 , is grasped with both hands

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Responses

Response from Steven Hams, Deputy Chief Nurse and Head of Quality, East Kent Hospitals University NHS Foundation Trust

I am very sorry to hear of the poor experiences you had with our pain management team. We would like to address your specific concerns and learn from your experiences, this can best be achieved by contacting our Patient Experience Team who will be happy to help. The Patient Experience Team can be contacted at patientexperience@ekht.nhs.uk or by phoning 01227 783145. We look forward to hearing from you.

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Response from Kent & Canterbury Hospital

I am very sorry to hear of the poor experiences you had with our pain management team. We would like to address your specific concerns and learn from your experiences, this can best be achieved by contacting our Patient Experience Team who will be happy to help. The Patient Experience Team can be contacted at patientexperience@ekht.nhs.uk or by phoning 01227 783145. We look forward to hearing from you.

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