"Professional, caring, clean and relaxed."

About: Royal Albert Edward Infirmary

What I liked

Brilliant nursing staff, Caring support staff, super clean ward, good food, relaxing environment.

It was the little things that made my stay so nice, ie all staff using my name - trying to make me as comfortable as possible, nothing was too much trouble.

It was was also nice to see the lengths that the staff went to with some of the other patients, even though those patients didn't always seem to appreciate how much effort was being put into their care.

The food was good and there was mountains of it.

Ward and facilities were exceptionally clean and the cleaners worked incredibly hard to maintain this standard.

What could be improved

Was referred for admission by my GP - took a little time for triage nurse to find out where I should be. This seemed to be a fault in general hospital communications rather than her fault.

Have found this problem before when I was transferred from Salford to Wigan Orthopedic with a broken arm.

Would have been nice to have access to a hairdryer - but the wards were nice and warm so your hair wasn't wet for long.

Anything else?

My gripes above are really quite minor, after returning home to a house that my Husband had managed to turn into a pigsty I would love to return!

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Responses

Response from Judith Marland, Patient Relations / PALS Officer , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Many thanks for your kind comments regarding your recent stay in our hospital and it was pleasing to learn that, overall, your experience was a very positive one. Irt was good to hear that our staff made your stay as comfortable and relaxing as possible and that the environment was clean and welcoming.

With regard to the other minor "gripes" if you wanted me to look at the availability of hairdryers etc, please let me know which ward you were on and I will make further enquiries into this.

In order to look at the issue regarding triage in A & E, we would need your full details to look at this, which we would be happy to do. If you would like me to enquire further into this, please contact me on 01942 773342.

Thanks again for your very positive comments and taking the time to post these on the Patient Opinion website.

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