"Everyone was courteous, friendly and..."

About: Royal Sussex County Hospital

What I liked

After reading some of the feedback on this hospital (which is terriflying) I thought that I'd report on my recent visit to A&E. Arrived just before midday with chest pains and was taken into a cubicle fairly quickly. The male nurse was friendly, courteous and efficient as he did an ecg and took blood tests. He managed to put me at ease as I was a little scared, thinking that perhaps I had a heart problem.

The department was obviously busy and the people in the curtained cubicle next to mine were very noisy, but this wasn't the fault of the staff. Eventually I saw a doctor and she too was extremely courteous and thorough. She went through lots of questions and checked everything on the nurse's report. I got the impression that she really cared about me and I appreciated that she took the time and trouble to explain what she was doing and why.

What could be improved

I was very happy with the treatment I received and do feel very lucky, considering that most hospital staff seem to be working under considerable pressure. it can't be easy for them. Sometimes it can be forgotten that a hospital visit is often a frightening experience, however all the people I came across did an excellent job.

It would have be nice if people had perhaps introduced themselves, e.g. I'm a nurse and my name is xx, would have helped a bit. But it's no big thing.

Anything else?

I'd like to thank everyone at the Royal Sussex and let them know that they are appreciated. They are doing a splendid job under difficult circumstances.

Unfortunately I was diagnosed with a condition needing surgery so I have been put on the waiting list for an operation - stay tuned for my op report at the same hosital in the next few weeks!

Story from NHS Choices

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Response from Royal Sussex County Hospital

Thank you very much for taking the time to leave this encouraging message. As you mentioned, the staff here work in an often busy and demanding environment and your appreciation is greatly appreciated - especially by the A&E department themselves. We have taken on board your comments about members of staff introducing themselves and this message has been passed on to the relevant staff. We also hope that your operation is a success.

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Response from Development Officer, Brighton & Hove LINk

It’s great that you had such a positive experience.

As the independent health and adult social care watchdog for the Brighton & Hove, we collect any stories you have about local services. These stories are then logged with us, and if enough people have a similar story we can act on this information, either by challenging services about negative feedback we have received or congratulating them for positive feedback.

If you would like your experiences to be logged with us, just email me the details at community@cvsectorforum.org.uk , or look at our website www.bhlink.org for more information about what we do.

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