"Utterly disgraceful, a pitiful example..."

About: Charing Cross Hospital

What I liked

Very very little.

What could be improved

For a start, the waiting time was extremely long despite the number of patients not being that great.

However, my main complaint relates to the quality of the care, not just the time taken to provide it. I was completely misdiagnosed. I was told that I had sprained knee ligaments and that in two weeks I would be able to return to strenuous activity.

The reality was that I had sustained grade 2 tears in the medial and posterior cruciate ligaments with possible damage to the anterior cruciate ligament as well as possible meniscus damage. Had I followed the medical advice I received in A&E, I would have sustained what would probably be permanent disability.

It seems clear to me that the medical staff were not concerned with diagnosing me or providing any medical care - they were only concerned with making me leave regardless of my condition.

Story from NHS Choices

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Responses

Response from Charing Cross Hospital

Thank you for taking the time to post your comments. The Trust is disappointed to hear of your experience in A & E.

It would be important to have the opportunity to investigate your concerns so if you would like to discuss these issues in more detail please contact our Patient Advise & Liaison Service on 020 3312 7777 or email pals@imperial.nhs.uk

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