"Grateful that we live so close to the..."

About: Harefield Hospital

What I liked

The speed and efficiency of the whole process from arriving in an ambulance to being on the ward. The cleanliness of the hospital was a credit to all the staff and the team work was obvious. Everybody worked well together, Everybody was very kind and caring and I am truly grateful.

What could be improved

My family were left to wait for information whilst I was having treatment and they found it a long wait without information.

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Responses

Response from Harefield Hospital

Thanks for taking the time to give us feedback and for your comments. It is always good for us to know that patients have been pleased with their care and we will make sure those staff involved are aware of your views.

We were disappointed to hear that your family was left to wait for information.

If you would be prepared to contact PALS on: 01895 826572 or pals@rbht.nhs.uk we would be pleased to investigate your issues. Please do get in touch as we would like to use your comments to help us deliver the best possible care and treatment for everyone. Thank you once again for your feedback.

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