"Badly organised, rude staff with little..."

About: St George's Hospital (Tooting) (London)

What I liked

Children's a&e a dreadful place. Staff rude and inconsiderate with what seemed like little compassion for children.

What could be improved

Poor communication between staff, seemed like no-one knew what they should be doing. Improved management, courteous staff and patient communication.

Story from NHS Choices

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Responses

Response from St George's Hospital (Tooting)

Thank you very much for taking the time to comment on your experience in the children’s A&E department at St George’s Hospital. This is not the level of service and care that staff seek to provide to patients and their families and your comments will be passed onto the management team for children’s A&E. If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk. We hope to serve you better in the future should you return to the department.

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