"Disgracefull"

What could be improved

comunication and organization

Anything else?

my grandaughter was still born on 13 07 2011 she was due onthe 18th her mum and dad stayed with her and looked after her till half an hour before the funeral director was due to pick her upwhen they left for home they got home phoned funeral phoned them and told them that the morgue wouuld not release her body to them until monday as it was closed this is a disgrace as they done so much to make sure this did not happen that she would not be on her own for until she was laid to rest but burnley hospital managed to make a pigs ear of this why cant i go and see my grandaughter burnley hospital answer me that if you can manage to answer that I hope it was human error and not procedure that caused this pain