"Awful stressfull depressing unhelpful"

About: Basildon University Hospital

What I liked

Nurses and that's it

What could be improved

Listen to what the patient says and not what a doctor thinks

Anything else?

I have had complex problems with this hospital and followed the complaints procedure to the full and had meetings with doctors they say one thing to your face and another in writing they have given me the run around and I'm still in the same position I was in 2 yes ago (24/7 pain) I was told would it be better for a fresh start at another hospital ( why should I ) I even got told that I would not believe anything a doctor say unless it fits my own views ?.

I was even given medication that I told the doctor did not agree with me and the final response I got was that it some times work second time around. Well I hope this never ends up being serious for any one else , I know people moan and winge about the nhs but I have had fantastic treatment from other depts in basildon. all I wanted to know is why my pain is there.....

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

  • {{helpful}} of {{total()}} people think this response is helpful