"A totally miserable and expensive..."

About: Manchester Royal Infirmary

What I liked

Once I was seen by the surgeons I was impressed. My options were clearly explanied pros and cons discussed and the procedure took place swiftly and efficiently. Nothing like my experince in A&E

What could be improved

I was refered by my doctor to have an abcess drained and dressed. She advised me not to eat in case I needed a general anaesthetic. I arrived about 3pm, and overfeard there was a 3-4 hour wait. Although I was seen by triage quickly I was advised I was to be seen by a surgeon and she had contacted someone to sort out a bed. During the course of the next 4 hours I watched the dept empty and fill several times. At 8pm after having been there 5hours I asked the booking staff if they had any idea how long it woiuld be before I was seen. I was told to ask a nurse. I did and the respnse was we are very busy. I told him I`d been there for 5 hours, I hadn`t eaten since 9.30 that morning and was just looking for some idea of how long it would be before I was seen. He repeated they were busy his attitude suggesting he wanted to say go away and stop bothering me. At 8.40 I finally had enough and asked another nurse. She had just come on duty and didn`t know. I repeated the deatils of the situation and shegrudgingly agreed to see what was going on. Within no more than 5 mins my name was being called. That things happened so quickly after I complained is indicative of one thing only I had I had been forgotten about. No one checked on me nor gave me any indication of what was going on. I spent almost 6 hours in A&E effectively for nothing. To compund the offence when I got to the car park I was charged £15 for the privillage.

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Response from Manchester Royal Infirmary

Thank you for your feedback. We are sorry to learn that your experience was not as positive as we would hope. If you would like to discuss this with us, feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

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