"Booking an appointment for my father"
About: Devon Access and Referral Team (DART) Devon Access and Referral Team (DART) Exeter EX1 1PQ
Posted by Pause290 (as ),
I rang DART last Thursday to book an appointment for my father. I had tried calling the day before, but the service was closed due to staff training. I spoke to a pleasant woman that said she would book the appointment with the hospital and that someone would call me back either that afternoon, Friday or Monday morning.
I didn't hear anything so I rang the following Wednesday and they told me they had just received 3 days worth of appointments and that someone would call me back within the hour. I heard nothing and I have just rung this morning and have got an appointment for my father.
I don't think there is any point putting a time frame on calling back if you don't stick to it. They could have said we will get back to you within the week and that would be understandable.
Also, I was given a password when I received the information I needed to book my father's appointment but at no point did anyone ask for it. It seemed they were able to access what they needed without it.