"Much better than expected"

About: Royal Lancaster Infirmary

What I liked

A&E staff knew what they were doing, and provided good care with lots of explanations. Despite it being late afternoon on a Friday, I was dealt with fairly quickly.

What could be improved

Some idea of how long things would take from seeing a Doctor to being able to go home. Also Doctor did not make a follow up orthopaedic appointment - which my GP had to make.

Anything else?

Having had previous experience of RLI (endocrine & cardiology departments), I had faithfully promised I would never ever return to the Royal Lancaster Infirmary. However, the Doctors in A&E were very helpful, and I couldn't fault them. Follow up appointment with orthopaedics was also very good. Starting to very slowly regain faith in the RLI - but would avoid the endocrine consultants!

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Responses

Response from Royal Lancaster Infirmary

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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