"If you want to get the 1950's experience..."
About: Frenchay Hospital Frenchay Hospital Bristol BS16 1JE
What I liked
Honestly I can't say I liked it at all.
What could be improved
The service at initial appointment really needs to be improved eg detailed questionnaire forms could have been given to me prior to my first appointment and definately at my first appointment instead of my 3rd. Does triaging really have to be done by a hand surgeon? I would have been happier seeing a senior physiotherapist.
There needs to be an improvement in working relations between the staff as the manager appeared to undermine her physiotherapist's authority by countering her advice and insisting of speaking to me personally rather than listening carefully to her physiotherapist - ie the therapist that saw me and talked to me at each appointment.
They need to get familiar with working in a more respectful patient partnership manner. What every other patient is like and splint budget are not relevant responses to a patient's concerns and won't wash with the modern patient!
Why are we stuck with 'missen' hut style buildings in 2011 when Frenchay has a world wide reputation for Neurosurgery and Plastic Surgery? I think poor buildings general attitudes and morale for both patients and staff. No wonder I get the splint budget quoted at me when buildings are so dilapidated!