"Not a reassuring experience at all."
About: Basildon University Hospital Basildon University Hospital Basildon SS16 5NL
What I liked
What could be improved
Care of the elderly. Staff need to listen and look at patient notes. Patients Charter should be like a bible to staff. When relative speak to staff regarding patient care they should not be made to feel lik they are in the way.
More training is needed to nursing staff in dealing with elderly patients and communicating with relatives.