"Not a reassuring experience at all."

About: Basildon University Hospital

What I liked

No alot

What could be improved

Care of the elderly. Staff need to listen and look at patient notes. Patients Charter should be like a bible to staff. When relative speak to staff regarding patient care they should not be made to feel lik they are in the way.

Anything else?

More training is needed to nursing staff in dealing with elderly patients and communicating with relatives.

Story from NHS Choices

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Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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