"Exceptional standards of care from a..."

What I liked

I have been to Birmingham Dental hopsital a lot as i suffer with anxiety from dentists and dental treatment, i'm put under intravenous sedation to deal with my anxiety, the hospital prescribed me temezpan to get me to the hospital. The hospital has been very supportive and helpful with my consulation the staff member i saw was very calming and talked about my options on how to treat my dental treatment, they understood that i get very nervous and sometimes get asthma attacks, but all of the staff reassured me they wouldn't me treating me at that time, i went for my first intranvenous sedation and the staff were very professional, espicially after the treatment they tested to see if i could stand and if i needed to rest, I'm slowly starting to find it easier to go to the hospital as i know the staff will help me and reassure me that i won't feel a thing. I'm expectionally pleased with the standard of care i've had.

What could be improved

The only improvement i could think of is the waiting room on the 6th floor for restortative dentistry is very warm and there isn't a lot of seating which isn't helpful to nervous patients.

Story from NHS Choices

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Response from Birmingham Dental Hospital

Thank you for your feedback. This clinical waiting area is an enclosed area without any external ventilation and is difficult to regulate the temperature. It is also prone to variations of temperature. I am sorry if you found the temperature uncomfortable during your visit.

The number of chairs available in the waiting room is limited by the space available which must be able to accomodate wheelchair access. The Receptionist has advised that she will offer patients space to wait in 6 East (on the other side of the 6th Floor) should there be insufficient chairs for patients to wait comfortably.

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