"Exemplary care- I can't fault it"

About: Halton Hospital

What I liked

* The surgeon was obviously very skilled and made my treatment as quick and comfortable as possible (removal of wisdom teeth).

* The staff were very pleasant and reassuring towards me and talked to me throughout, giving enough information to keep me informed without making me worry.

* The staff were very understanding about my position as a nursing mother. They gave me time to breastfeed my daughter before the appointment and told me not to rush, as well as specifically looking up what pain relief I could take afterwards.

* When my appointment had to be cancelled the lady who phoned was polite, apologetic, phoned early in the morning to give me plenty of notice and offered me a replacement appointment the following day.

* The staff constantly reassured me during my appointment and were really supportive. Even us grown ups like to know when we're being brave and coping well!

What could be improved

I couldn't fault the service I received. Absolutely excellent.

Anything else?

Anyone under the care of Mrs Walker and Pam should count their blessings!

Story from NHS Choices

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Response from Halton Hospital

Many thanks for your message and we are pelased to hear you had such a positive experience at the hospital. We have passed on your message to staff.

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