"This is a terrible hospital. Go to the..."

About: Leicester Royal Infirmary

What I liked

Not very much.

The hospital was very clean.

What could be improved

Comunication was terrible. No one seemed to talk to anyone else on the ward let alone the patient .

Doctors didn't take the time to come and talk to patient

Confusion between nursing staff at change over.

Poor comunication for family member about patient treatment.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated or passed onto the clinical team involved, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. Kind regards Communications Team Leicester's Hospitals

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