"Lack of compassion in George Eliot A&E"

About: George Eliot Hospital / Accident and emergency

(as the patient),

I went to A&E, advised by doctor due to pain in chest and back. Got history of high blood pressure and thickening blood also wheelchair bound due to primary progressive multiple sclerosis.

The receptionists I met seemed run of the mill like robots, more emphasis on using hand gel than anything else.

Assessment ok, had ECG and nurse aware of being unable to walk. Two hours wait untill a trolley was found, nurse then really caring and kind, understanding due to my inability to walk and transfering to bed. Security guard had to find me a cover as legs freezing cold.

Dr arrived later, so dismissive of disability, asked why - in an offhand way - why i had a catheter hanging from my leg. I was discharged with paracetamol, no help getting of the bed or any reassurance. Leaving, some nurses stood around desk and did not even bother to move for room for wheelchair or even acknowledged we were trying to get past.

Arrived home at 11.15pm feeling really upset and basically a waste of space. Will never, ever use George Eliot A&E again - as a disabled wheelchair user I get more help and compassion by people on the street.

I thought the NHS were called caring profesionals. Not in my case.

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