"first experience"

What I liked

no comment

What could be improved

I called to get details of what I needed to do to treatment as my dentist couldnt see me until next week and my wisdom tooth is cutting through the gum, I didnt find the person answering the phone unhelpful and in my opinion obstructive

I explained my situation and almost like reading from a script told, you should be going to your dentist, you need to be referred to come here to get treatment, no point coming today we are full, you can come tomorrow and take a ticket you may have to wait all day and they will want to know why you havent seen your own dentist its up to you. Have you not listened to a word I said?

I have read the many positive comments about the hospital which has left me wondering if I called the right place

Story from NHS Choices

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Response from Birmingham Dental Hospital

We are very sorry that your experience when you enquired about access to the dental emergency service was not as we would have expected. Whilst the information given was correct we would have expected it to be provided in a caring and helpful way. Please be assured that this will be brought to the attention of staff so that they reflect on your experience and consider how improvements in communication can be made.

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