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High standard of care at Selly Oak Hospital

Posted By MEATH007

"High standard of care at Selly Oak Hospital"

About: Selly Oak Hospital (Acute) / Trauma and orthopaedics

(as a relative),

My mom was admitted via ambulance to the queen elizabeth A+E, and then to the clinical decision unit.We found the care to be of a high standard and the staff were very professional and kind. Her xray was performed speedily and efficiently. My mom was treated by a male military nurse who was respectful, kind and considerate.

The only criticism I can make is that she was transferred before midnight from the CDU to ward 513, and subsequently discharged the next day.Perhaps in hindsight it would have been better to have kept her overnight.However, they may have needed the bed. The rooms are excellent at the new hospital.

Overall a great experience,the staff work very hard and are often undervalued. Thank you for the wonderful care my mom received.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 12 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 15/07/2011 at 14:46
Published on Care Opinion at 14:55

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham (part of University Hospitals Birmingham NHS Foundation Trust).

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you and your mother have had such a positive experience across a number of departments in our hospital. The managers of those departments and other senior colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your mother’s experience under our care has been positive.

Your concerns regarding your mother’s transfer and subsequent discharge have also been passed on, however without knowing the specific circumstances it is difficult to adequately address your concerns via this website.

If you would like to discuss this in more detail and receive feedback directly please contact our Patient Advice and Liaison Service (PALS) who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk inside the main entrance of the new Queen Elizabeth Hospital.

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