"long wait at GP surgery"

About: Rotherham PCT

(as the patient),

The waste/duplication/inefficiency I want to tell you about is:

Long waits in GP surgery - sometimes to see the practice nurse. Even though there is an appointment system in place.

Length of time waiting for an appointment. I have requested an appointment on the Friday and got one for the following Wednesday.

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Responses

Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group

This comment was posted from our Stakeholder event in June. We are asking for help in identifying waste and inefficiencies within health services, as we want to make provide the best value we can for public money.

A full report of the event has been sent to attendees and NHS Rotherham Board. Details of specific actions and issues have also been passed to commissioning staff for action.

Specific Issues Raised Above

I agree that it is very frustrating to wait for appointments.

If people let us know about the specific service, where this is an issue, we can raise this with the service or practice concerned.

Many thanks for your comments.

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