"That place changed my opinion about A&E..."

About: Hillingdon Hospital

What I liked

After going through 2 different NHS places I did not have a lot of hope with that one.., and I was wrong. I called them, describing my symptoms and situation I was in and they gladly said to come in so a GP could see me immediately. I got booked by a nurse and asked to wait in nice and clean waiting room, on the screen it said, that the waiting time would be 4 hours, but I think it is over there just scare people off, so they come only with serious illnesses. After just 15 minutes I was called by a doctor and went to one of the rooms there. I suffered from severe tonsillitis, with body temperature going up to 39.5C and that was after taking penicillin for 4 days! The GP checking me knew what he was doing, checked me properly, listen to all my story and prescribed me different antibiotics. Thanks to him and whole A&E unit there I am able to write that today, because yesterday I was lying in bed shaking like a fresh jelly.

Story from NHS Choices

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Responses

Response from Hillingdon Hospital

Thank you for taking the time to post this response – we are very glad to hear that the treatment you received from the A & E department was of a standard that we would always hope to deliver to our patients. We are very proud of the staff working under an extremely pressurised timescale and will ensure they are made aware of the positive nature of your comments.

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