About: Hertford County Hospital

What I liked

I could get an appointment quicker than in Bedfordshire

What could be improved

A bit more understanding about missing my appointment!

Anything else?

A few months back I saw a doctor who said I had a ruptured tendon. I booked myself in for an ultrasound. After the scan, I didn't hear anything back for weeks so I rang to ask what was happening and conveniently got a letter with an appointment date shortly after.

I waited for an hour and a half after my scheduled time to see my doctor. It wasn't even him that I got to see but I didn't complain. This new doctor treated me like a new patient and referred me for an MRI scan as he had a new "theory".

After the scan, I didn't hear from anyone as instructed, so I had to call and book an appointment. This would have been my fifth visit to the hospital with no resolution to my problem but I was keen no less. Yesterday, I unfortunately missed my appointment for personal reasons. I rang today to apologise and rebook but I have been struck off and now must go back to my GP.

This procedure will no doubt take me months to get back to the stage where I was and I will have to have the scans, Xrays and everything else all over again.

I appreciate the great work of the staff at the hospital, but the service provided is not perfect, nor are we as humans so such a harsh approach to patience who miss one appointment for the first time is deemed by me as unreasonable.

Story from NHS Choices

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Response from Hertford County Hospital

Clearly something has gone wrong, especially if for circumstances out of your control you were not able to attend the appointment yesterday. If you are willing, please provide the following information in an e-mail to generalenquiries.enh-tr@nhs.net and we'll see what can be done:

- your full name, including any middle names

- your date of birth

- your address, including post code

- your NHS and/or hospital number (this can be found on your appointment letters

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