"Fantastic help from the initial..."

About: The Princess Royal Hospital (Telford)

What I liked

I first visited A&E minor injuries as I had snapped my achilles tendon playing football. I was seen promptly and even though the initial diagnosis was correct, I was sent for an x-ray to ensure nothing was also broken. This whole process was done with a few hours and all the staff I met were very professional and caring. I opted for an operation to correct the problem and the Consultant performed corrective surgery under a local anaesthetic a few days later. All the information I needed about the operation was explained in terms I could understand and the actual procedure was undertaken with incredible care and I returned to Ward 11 where I stayed overnight. The staff on the ward were fantastic and worked really hard to ensure all the patients were looked after. I also noticed just how clean everything was kept and how much work went into sterilizing all the facilities as each patient left. The physio got me up and moving just as soon as I was ready and nurses ensured I had everything required to continue my improvement once home. Overall the complete end to end care from the initial assessment, through the operation and after care in the ward was absolutely fantastic and I could of not asked for better help. Thank you to all the staff who helped. A perfect job

Anything else?

I hope the comments I have put above are passed on to all the staff concerned as we sometimes hear the negative points about the NHS but it is so important that people know when they have done something so good as this was certainly the case in my experience.

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Responses

Response from Nyree Porter, Shrewsbury and Telford Hospital NHS Trust

Thank you so much for taking the time to provide comments about your stay on ward 11 and the care you received from the staff, both on the ward and in the A&E, x-ray, physio and theatre department.

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We have passed a copy of your feedback to staff in the relevant departments. I will keep you informed of their comments.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

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Response from The Princess Royal Hospital

Thank you for your comments about the care you received from ward 11 and A&E at the Princess Royal Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. We have shared your comments with Ward 11 and A&E.

If you think that a member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

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