"Very pleased and reassured that elderly..."

About: Horton General Hospital

What I liked

My mother had been on a waiting list in another Oxford Hospital for a few months waiting for a hernia repair and then transfered to the Horton to have the surgery performed as a day case.We were contacted by a very helpfull waiting list officer who said that we would be seen in pre-op assessment in the following week and hopefully surgery would be performed within the next few weeks,if additional operating lists could be agreed by the surgeon involved . A week later my mother was in surgery and stayed overnight on the general surgical ward,purely due to her age and concern for recovery from the anaesthetic .She was made to feel welcome and extremely well cared for throughtout her short stay, by all concerned.

What could be improved

Nothing

Anything else?

My mother recovered quickly and is now telling all her friends in Kidlington to opt for the Horton.Well done all concerned you were wonderfull

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Horton General Hospital

The Oxford University Hospital NHS Trust is currently reviewing historic comments placed on NHS Choices and we note you made a comment in 2011 which was not responded to. The Trust takes both positive and negative feedback recieved from patients, or their families, seriously and, whenever possible, we use any learning gained to improve the service we provide. Should you wish to contact the Trust regarding this comment or any other service you have received since, please do not hesitate to contact the Patient Advice and Liaison Service on palsjr@ouh.nhs.uk or telephone 01865 221473.

  • {{helpful}} of {{total()}} people think this response is helpful