"Bad receptionists"

About: Westmorland General Hospital / Ear, Nose and Throat

(as the patient),

I had to wait fourteen months at the Westmorland County Hopital at Kendal for a cataract operation because I insisted on having the operation at at my local hospital. I was told they had lost my records.

I am now waiting for them to contact me for a meeting with a doctor concerning my vertigo, which is geting worse.

The doctor told me he would see me in six months time.

I checked with the receptionist to see if I needed to make an appointment. I was told that they would contact me.

It is now over six months later and I am still waiting!

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Response from Westmorland General Hospital

We’re sorry you were unhappy with aspects of your care with us. If you would like us to investigate further please contact our Patient Advice and Liaison Service on 01539 795 497. Many thanks for taking the time and trouble to comment on our services, and apologies for the delay in responding, we would like to assure you that we regularly review the comments and pass them on to the department concerned and continue to strive to improve the service we offer our patients.

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