"To be kept waiting for this length of..."
Posted by Paul Soave
What I liked
My comments relate to trying to arrange an appointment for a blood test. My call began at 13.40 when I was 2nd in the queue. By 13.45 I was next in line and there I stayed until 14.10 when I gave up in absolute frustration. Recommend this service no Could do a lot better yes
What could be improved
The telephone response time - perhaps I could arrange for an audit of the response times or maybe this is an area of performance that could be looked into by senior managers(Sic)!
I would like to know how I am to be recompensed for the cost of my call!