"To be kept waiting for this length of..."

What I liked

My comments relate to trying to arrange an appointment for a blood test. My call began at 13.40 when I was 2nd in the queue. By 13.45 I was next in line and there I stayed until 14.10 when I gave up in absolute frustration. Recommend this service no Could do a lot better yes

What could be improved

The telephone response time - perhaps I could arrange for an audit of the response times or maybe this is an area of performance that could be looked into by senior managers(Sic)!

Anything else?

I would like to know how I am to be recompensed for the cost of my call!

Story from NHS Choices

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