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Care Opinion

Excellent!

Story from nhs.uk

"Excellent!"

About: Stafford Hospital

What I liked

Thank you to all staff on Wards 2 and 10 for the outstanding care given to my parents. We found everyone we came in contact with wonderful and helpful. Casualty staff and receptionists, porters, domestic staff and nursing staff of all grades. We are very grateful for everything you did for them. Thank you.

What could be improved

Communication between the staff and also between the social worker and staff on ward 2 wasn't great but overall very impressed with this hospital.

Anything else?

I would recommend this hospital to anyone, the improvement has been remarkable.

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Responses

Response from Charlotte Garrity, Communications Officer, Mid Staffordshire NHS Foundation Trust 12 years ago
We are preparing to make a change
Charlotte Garrity
Communications Officer,
Mid Staffordshire NHS Foundation Trust

Submitted on 16/06/2011 at 16:12
Published on Care Opinion at 22:32

I was so thrilled to read your comments about Wards 2 and 10 and am very pleased to hear that your parents care was outstanding. It is very kind of you to take the time to give us your feedback and we really appreciate it.

We also take on board any suggestions people make for ways in which our services can be improved so I will ensure that your concerns about communication on ward 2 are forwarded on to the manager in that area so they can address them.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Stafford Hospital 12 years ago
Stafford Hospital

Submitted on 16/06/2011 at 17:12
Published on nhs.uk on 17/06/2011 at 04:01

I was so thrilled to read your comments about Wards 2 and 10 and am very pleased to hear that your parents care was outstanding. It is very kind of you to take the time to give us your feedback and we really appreciate it.

We also take on board any suggestions people make for ways in which our services can be improved so I will ensure that your concerns about communication on ward 2 are forwarded on to the manager in that area so they can address them.

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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