"Absolutely Amazing"

About: Queen Elizabeth Hospital (Birmingham)

What I liked

Nurses where devoted to caring for their patients and always made you feel welcome on the ward

There was always a nurse in the bay to talk to the bay was never left unattended

It was very clean

Extremely good communication

A * Care

What could be improved

Nothing everything is amazing

Anything else?

My dad was transfered to East Ground B for a operation, he was really poorly and can't believe the recovery he is making all thanks to the surgeon and team of nurses on the ward. It is overwhelming the quality of care he reiceved and really can't thank them all enough.

A nurse was always in the bay to talk to and spent time to talk to you and were ever so helpful with any situation. Every time i rang up i got very detailed answers about how my dad was and had a great amount of trust in the nurses. As I had to travel 1hr 30 mins to the hospital each day the nurses allowed us to see my dad even though we were early or late for the visiting times, this was such a help to us.

I never thought my dad would pull through it all, and it is all thanks to the team on EGB you are truely amazing and are all devoted to your job. Thank you soo much

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you and your father have had such a positive experience on East Ground B, please pass on our best wishes for his continuing recovery. The managers of the ward and other senior trust management colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients and their families. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your father’s experience under our care has been so positive.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information or require support whilst using services at our hospital please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located to the left of the Information desk inside the Main Entrance of the new QE hospital.

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