"Nightmare"

About: Manchester Royal Eye Hospital

What I liked

Nothing

What could be improved

Give me access to my information. Treat me and my records with respect. Learn what customer service means

Anything else?

Worst experience I have ever had of the NHS. The staff need to be trained and learn how to treat patients as customers. Shockingly bad department of which I would never go back and have no respect for. I would only reccomend people stay away.

Story from NHS Choices

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Responses

Response from Manchester Royal Eye Hospital

We are very sorry to receive your comments and concerns via the NHS choices website. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously. If you want to raise this issue please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk.

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